FAQs

You & Me is an Egyptian homeware brand established in 2023, offering modern, functional pieces designed for everyday living.

We focus on quality, practical design, and reliable service to make your home feel comfortable, efficient, and stylish.

We offer homeware essentials and stylish solutions designed to suit different households and lifestyles.

Yes, many of our pieces are ideal for gifting, especially if you are looking for practical items with a modern look.

Choose your items, proceed to checkout, then confirm your delivery details and payment to place the order.

If you need changes, please contact us as soon as possible, so we can assist based on the order status.

Payment options are shown at checkout and may vary, choose the option that suits you best during checkout.

Yes, we follow secure checkout practices, and your payment details are handled through trusted payment providers.

A: Returns or exchanges are accepted within 14 days if the product is unused and in its original packaging. Learn more

A: Please contact our support team as soon as possible through Contact us.

A: You can request a return or exchange by contacting our support team. Learn more

Yes, we deliver across all areas in Egypt, some remote locations may require extra time or additional fees, Learn more.

Orders are typically delivered within 7 to 10 working days, excluding weekends and official holidays, Learn more.

Orders are usually prepared within 1 to 3 working days, during peak periods it may take slightly longer, Learn more.

Shipping fees are calculated at checkout based on your location, Learn more.

Please ensure your address and phone number are correct, and inspect fragile items upon delivery, Learn more.

Yes, you can inspect and check the product once delivered with the courier, Learn more.

Items must be unused, in original condition, and returned with original packaging, Learn more.

For hygiene reasons, items used with food or liquids cannot be returned unless there is a verified defect, Learn more.

Please inspect your order immediately upon arrival and contact us for support, Learn more.

If there is a defect or wrong item, we cover shipping; if you changed your mind, return shipping fees apply, Learn more.

After inspection, approved refunds are processed within 7 to 10 working days via the original method or as store credit, Learn more.

Yes, exchanges follow the same eligibility rules as returns (unused, original condition, original packaging), Learn more.

If the item is defective or incorrect, we cover shipping; otherwise, shipping fees may apply, Learn more.

You can reach us anytime contact us for order support, delivery questions, or product inquiries.